Session Handouts

Session Handouts

Circle Mentoring: Learn from Industry Leaders and Peers
Block:5 - Session:5-03    Presenter: Allison Hartel - Assistant Director for Marketing and Outreach - CU Book Store
Circle Mentoring (PDF | 433 KB)
Customers First—How to Ensure Your Store and Strategy Revolve Around Customer Needs
Block:3 - Session:3-04    Presenter: Chad Saunders - Vice President - University of Toronto Bookstore
Session PowerPoint (PDF | 2,321 KB)
Flash Session: Analyze Your Conversion Rate. Increase Your Productivity.
Block:FS2 - Session:FS2-01    Presenters: Kimberly Ball - Director - Titan Shops, Cyndi Farrington, CCR - Operations Manager - 49er Shops, Inc.
Session PowerPoint (PDF | 620 KB)
Session Handout (PDF | 2,583 KB)
Flash Session: Connecting and Developing Your Staff as Store Advocates
Block:FS1 - Session:FS1-02    Presenters: Mike Clemons - Senior Manager, Operations - Titan Shops, Cristina Rangel - eServices Supervisor - Titan Shops
Session Handout (PDF | 1,878 KB)
Flash Session: Creating a Student Job "with Benefits"
Block:FS3 - Session:FS3-03    Presenter: Patti Havlicek - DoIT Tech Store Supervisor - DoIT Tech Store
Session Handout (PDF | 212 KB)
Session PowerPoint (PDF | 1,681 KB)
Flash Session: How to Take Your Show on the Road—A Guide to Planning a Successful Off-Site Event
Block:FS2 - Session:FS2-04    Presenters: Jodi Askew - Gift Buyer - NDSU Bookstore, Mary Sivertson - Clothing & Emblematics - NDSU Bookstore
Session PowerPoint (PDF | 7,070 KB)
Generations in the Workplace
Block:3 - Session:3-05    Presenter: Kim Langley - President, LifeBalance Enterprises, Inc. -
Session Handout (PDF | 2,569 KB)
Higher Education Act Update: Changes to HEOA
Block:2 - Session:2-13    Presenter: Richard Hershman - VP, Government Relations - NACS
Session PowerPoint (PDF | 1,053 KB)
How to Approach the Unapproachable or App-based Customer in Your Store!
Block:2 - Session:2-03    Presenter: Linda Talley - President, Linda Talley & Associates -
How to Approach the Unapproachable Customer (PDF | 61 KB)
Metrics Matter! What All Stores Should Know about Financial Reporting and Benchmarking
Block:2 - Session:2-07    Presenters: Paul Erickson - Sr. VP Client Services - RMSA, Kevin Leitner, CCR - Collegiate Retail Consultant - indiCo, Martha Love - Research Analyst - indiCo
Session Handout (PDF | 214 KB)
Initial Markup Worksheet (PDF | 195 KB)
Interactive Initial Markup Worksheet (XLS | 12 KB)
Profit by Positioning Your Players to Achieve Their Potential
Block:2 - Session:2-09    Presenters: Mike Clemons - Senior Manager, Operations - Titan Shops, Cristina Rangel - eServices Supervisor - Titan Shops
Session PowerPoint (PDF | 3,651 KB)
Social Media: What Is the Right Choice for Your Store?
Block:3 - Session:3-07    Presenters: Cortney MacWherter - Coordinator of Social Conversations - NACS, Katie Simmons-Barth - Marketing & Retail Supervisor - Towson University Store
Session Handout (PDF | 4,403 KB)
Survey Template (DOC | 15 KB)
Towson Survey (PDF | 189 KB)
Strategic Impact Pathway Exclusive Session: Contributing to Student Success through Strategic Partnerships
Block:3 - Session:3-08    Presenter: Daniel Maxwell, MS. Ed - Assoc VC/VP, Student Affairs - University of Houston-Houston
Session PowerPoint (PDF | 1,160 KB)
The Science of Optimism: Fostering a "Can Do!" Attitude
Block:2 - Session:2-10    Presenter: Kim Langley - President, LifeBalance Enterprises, Inc. -
Session Handout (PDF | 862 KB)
The Top 7 Issues Affecting the Collegiate Retail Industry Today
Block:3 - Session:3-10    Presenters: Christopher Bradie, Ed.D. - Asswociate Vice President for Business Services - University of Pennsylvania, Anna Pavlik - General Merchandise and Student Staff Manager - The Cougar Store SIUE, Matthew Portner - Director, Auxiliary Services - Ashland University Bookstore, R. Todd Smith, CCR - Director of Campus Store Services - The Loch Shop, Neil Wedin - Textbook Manager - University of Victoria Bookstore
Top 7 Issues College Store Magazine Article (PDF | 3,791 KB)
Session Handout (PDF | 846 KB)
Thought Leader Session: The Future of Course Materials—Make Sense of the Changing Landscapes
Block:4 - Session:4-01    Presenter: Andy Hines - Lecturer/Executive in Residence, University of Houston, Futures Studies - University of Houston-Houston
Session PowerPoint (PDF | 2,135 KB)