Presented by Skillpath On-site Training: Your customers are bombarded with promotional and other messages every day. Your communication has to be powerful and memorable the first time and every time. So we partnered with Skillpath On-site Training to offer you this intensive program that will teach you to creatively combine text and graphics in ways that will powerfully communicate your message. In this idea-packed design workshop, you will learn how preparation that leads to success...how graphic elements and color manage your messages and readers for the results you want...and how to use the components of layout to maximize effectiveness. Experienced communicators and those just learning the ropes will find energizing techniques, handy tips and essential guidelines for creating eye-catching—and business-generating—printed materials for your store.

This is a threshold-level program that addresses topics within the Retailing (R) domain.

This intensive seminar has limited capacity; pre-registration is required.
Member Fee: $95, Non-member Fee: $145; fee includes all program materials and program facilitation.

Presented by Skillpath On-site Training: Did you know that more than 90% of customers who are unhappy with the service they receive will never buy from you again? Don't wait until your store has lost customers to begin making customer service a priority. We've partnered with Skillpath On-site Training to offer you this intensive program covering practical, hands-on techniques for living out quality customer service every day. You will learn to evaluate whether your company has "customer friendly" policies, and how to measure customers' satisfaction with your company's service, how to handle the five most common customer complaints, how to work as part of a customer team—serving the internal customer in order to better serve the external customer—and more. Achieving customer service excellence is an ongoing process that requires ongoing commitment.

This is a threshold-level program that addresses topics within the Retailing (R) domain.

This intensive seminar has limited capacity; pre-registration is required.
Member Fee: $95, Non-member Fee: $145; fee includes all program materials and program facilitation.

Jump-start your CAMEX experience with one of the opening Catalyst Sessions. Then dig into application at your store via the follow-on Catalyst Discussion Forum. Catalyst Sessions are designed to engage you in "deep thinking" about issues or trends critical to successful campus retail. Afterward, join the related Catalyst Discussion Forum round table session targeted for your store size and discuss the implications and applications of the Catalyst Session.

Competition is everywhere and the "big dogs" aren't going to let up any time soon. So it's time for you to learn how to "become a leader of the pack." Donna Fenn, author of ALPHA DOGS: How Your Small Business Can Become A Leader of the Pack, has more than twenty years experience writing about entrepreneurship and small business trends and is a contributing editor at Inc. magazine. In this Catalyst Session, she will explain why yesterday’s competitive tactics don’t work anymore and why every business must reinvent itself as an “Alpha Dog.” She tells stories from the entrepreneurial trenches, imparting lessons learned by a variety of small businesses, and explains how companies such as these beat the odds and their competition to became marketplace leaders. You will learn eight success strategies: innovation, customer service, branding, employee engagement, alliances, use of technology, community connections, and reinvention, to illustrate how you and your store can become a leader of the pack.

Catalyst Discussion Forums for all Catalyst Sessions will be offered by store size: Larger Stores ($7+ million), Mid-size Stores ($1-7 million), and Smaller Stores (under $1 million).

Jump-start your CAMEX experience with one of the opening Catalyst Sessions. Then dig into application at your store via the follow-on Catalyst Discussion Forum. Catalyst Sessions are designed to engage you in "deep thinking" about issues or trends critical to successful campus retail. Afterward, join the related Catalyst Discussion Forum round table session targeted for your store size and discuss the implications and applications of the Catalyst Session.

Tim Sanders is on a mission: to get you excited about participating in social responsibility, sustainability, and employee development projects. Why? Companies that nurture people, communities, and the planet will have stronger brands, better sales, and healthier bottom lines. Tim serves up a catalyst message for CAMEX 2009 from his new book Saving The World At Work: What companies and individuals can do to go beyond making a profit to making a difference, (Doubleday, Fall 2008). In his talk, he’ll outline how book sellers can innovate for good and influence customers and partners to do the same. Also the author of Love Is The Killer App: How To Win Business and Influence Friends (a New York Times and international best seller) and The LikeabilityFactor (also a best seller), Tim is the CEO of Deeper Media Incorporated and keeps busy advising business and public leaders on next-generation strategies. Tim’s a frequent media guest, most notably as the subject of a cover story in Fast Company (2002), and previously served as the Chief Solutions Officer at Yahoo! Let Tim share his passionate new mission with you!

Tim Sander's appearance is sponsored in part by Doubleday. Doubleday has graciously donated a limited quantity of Tim's book to be given to session attendees. Tim will hold a book signing following his Catalyst Session and follow-on Discussion Forums.

Catalyst Discussion Forums for all Catalyst Sessions will be offered by store size: Larger Stores ($7+ million), Mid-size Stores ($1-7 million), and Smaller Stores (under $1 million).

Jump-start your CAMEX experience with one of the opening Catalyst Sessions. Then dig into application at your store via the follow-on Catalyst Discussion Forum. Catalyst Sessions are designed to engage you in "deep thinking" about issues or trends critical to successful campus retail. Afterward, join the related Catalyst Discussion Forum round table session targeted for your store size and discuss the implications and applications of the Catalyst Session.

Today’s Teens and Twenty-something’s drop a whopping $642 billion annually at the cash register ($176 and $466 billion, respectively). Moreover, they are your current co-eds and incoming freshmen. Michael Wood, vp and director of syndicated research at TRU, will present research results and consumer themes for both teens AND twenty-something’s at the 2009 edition of his perennial-favorite CAMEX presentation. Enjoy Wood’s insightful delivery of expert advice on connecting to this affluent-but-fickle consumer group. Following, discuss implications and applications of his trend and consumer information in the appropriate Discussion Forum.

Catalyst Discussion Forums for all Catalyst Sessions will be offered by store size: Larger Stores ($7+ million), Mid-size Stores ($1-7 million), and Smaller Stores (under $1 million).

Jump-start your CAMEX experience with one of the opening Catalyst Sessions. Then dig into application at your store via the follow-on Catalyst Discussion Forum. Catalyst Sessions are designed to engage you in "deep thinking" about issues or trends critical to successful campus retail. Afterward, join the related Catalyst Discussion Forum round table session targeted for your store size and discuss the implications and applications of the Catalyst Session.

Kimaka Willis is an accomplished speaker, professional coach, and author. She blends authenticity and integrity with humor and excitement to deliver a message that will motivate you to redefine how you approach your search for talent. The emphasis on hiring and retention has created a frenzy for finding academically and technically talented people. While intellectual talent may be enough to get employees through the door, it is neither enough to sustain their continued growth for the duration of their career, nor the sole reason they were hired in the first place. Employees must understand that they bring more to the table than their intellectual property. As they recognize their worth and the unique qualities that they bring to the organization, they can begin to make more meaningful contributions to the organization.

Willis has graciously donated a limited quantity of her latest book for session participants. She will hold a book signing following her Catalyst Session and follow-on Discussion Forum.

Catalyst Discussion Forums for all Catalyst Sessions will be offered by store size: Larger Stores ($7+ million), Mid-size Stores ($1-7 million), and Smaller Stores (under $1 million).

Discuss the implications and applications of the "Alpha Dogs: How Your Small Business Can Become a Leader of the Pack" Catalyst Session by engaging in this Catalyst Discussion Forum. This round table is for staff from larger stores ($7 million or more in annual sales). This is your time to discuss "what it takes for small businesses to achieve spectacular success" and how this relates to the work you do in your store and what you might need to do differently.

Discuss the implications and applications of the "Alpha Dogs: How Your Small Business Can Become a Leader of the Pack" Catalyst Session by engaging in this Catalyst Discussion Forum. This round table is for staff from mid-size stores ($3-7 million in annual sales). This is your time to discuss "what it takes for small businesses to achieve spectacular success" and how this relates to the work you do in your store and what you might need to do differently.

Discuss the implications and applications of the "Alpha Dogs: How Your Small Business Can Become a Leader of the Pack" Catalyst Session by engaging in this Catalyst Discussion Forum. This round table is for staff from smaller stores (under $3 million in annual sales). This is your time to discuss "what it takes for small businesses to achieve spectacular success" and how this relates to the work you do in your store and what you might need to do differently.

Discuss the implications and applications of the "Saving the World at Work" Catalyst Session by engaging in this Catalyst Discussion Forum. This round table session is for staff from larger stores ($7 million or more in annual sales). This is your time to discuss how to "innovate for good" in your store and what this message means for the work you do in your store.

Discuss the implications and applications of the "Saving the World at Work" Catalyst Session by engaging in this Catalyst Discussion Forum. This round table session is for staff from mid-size stores ($3-7 million in annual sales). This is your time to discuss how to "innovate for good" in your store and what this message means for the work you do in your store.

Discuss the implications and applications of the "Saving the World at Work" Catalyst Session by engaging in this Catalyst Discussion Forum. This round table session is for staff from smaller stores (under $3 million in annual sales). This is your time to discuss how to "innovate for good" in your store and what this message means for the work you do in your store.

Discuss the implications and applications of the "Tracking Teens and Twenty-somethings" Catalyst Session by joining this Catalyst Discussion Forum. This round table session is for staff from larger stores ($7 million or more in annual sales). This is your time to discuss how the latest TRU trend and consumer information relate to the work you do in your store and what you might need to do differently.

Discuss the implications and applications of the "Tracking Teens and Twenty-somethings" Catalyst Session by joining this Catalyst Discussion Forum. This round table session is for staff from mid-size stores ($3-7 million in annual sales). This is your time to discuss how the latest TRU trend and consumer information relate to the work you do in your store and what you might need to do differently.

Discuss the implications and applications of the "Tracking Teens and Twenty-somethings" Catalyst Session by joining this Catalyst Discussion Forum. This round table session is for staff from smaller stores (under $3 million in annual sales). This is your time to discuss how the latest TRU trend and consumer information relate to the work you do in your store and what you might need to do differently.

Discuss the implications and applications of the "Winning the Race for Talent" Catalyst Session by joining this Catalyst Discussion Forum. This round table session is for staff from larger stores ($7 million or more in annual sales). This is your time to discuss how to discover the resources and talents within your store and what this means for the work you do in your store.

Discuss the implications and applications of the "Winning the Race for Talent" Catalyst Session by joining this Catalyst Discussion Forum. This round table session is for staff from mid-size stores ($3-7 million in annual sales). This is your time to discuss how to discover the resources and talents within your store and what this means for the work you do in your store.

Discuss the implications and applications of the "Winning the Race for Talent" Catalyst Session by joining this Catalyst Discussion Forum. This round table session is for staff from smaller stores (under $3 million in annual sales). This is your time to discuss how to discover the resources and talents within your store and what this means for the work you do in your store.

It's the end of the world! Okay, not really, but the era of traditional "hand selling" of books just might be over. In a time when it is increasingly difficult to train and retain employees and when customer loyalty and attention spans are shorter than ever, you need to use all of the tools in your arsenal to sell your stuff! Your store, your department needs to sell itself, to tell its own story. This involves layout, merchandising and signage, as well as outside advertising and store websites. And don't forget MySpace, Facebook and blogging. Get tips from industry experts on what works in this "virtual hand selling" realm, and learn how to expand your reach to sell more books. It's a whole new retail world out there and you owe it to your store to keep up! This session is presented by the NACS General Book Committee.

If you are not regularly gathering information from your student customers on their wants and needs, you should be. Don’t delay! Attend this practical session and gain the tools to conduct student focus groups immediately upon returning to your store. You will understand better the true value of focus groups and walk step-by-step through the process during this interactive session. Presented by the NACS Research Advisory Committee, you will hear real life examples from your college store peers on the do’s and don’ts of effective discussion groups and resources to take with you.

Details will be posted on this session as soon as they are available.

Far too often the campus store is misunderstood, undervalued, and otherwise dismissed by students, faculty, and administrators. In order to ensure your store's success it is critical that these primary stakeholders know the value you contribute to them and the campus. In this program, you will learn about the new Campus Relations Toolkit and how several college store professionals have already put this valuable tool to use. Come learn how to tell your story! Presented by the NACS Campus Relations & Resources Committee—partners in creating the new toolkit.

What is the CCR? What does it mean to me? How do I get one? You will get the answers to these questions and more during this session. Members of the NACS Certification Council will offer an overview of the Certified Collegiate Retailer (CCR) program, the CCR exam process, and the top reasons you and your staff should earn this industry certification. There will be time for you to ask questions and you will leave with an understanding of how certification and the CCR program enhances you, your store, and those you serve.

In order to make hot topics at CAMEX 2009 accessible to more attendees, the 2009 CAMEX Program Committee invites you to attend this Encore Presentation. The committee selected five sessions that they thought would be most popular with attendees and the presenters have agreed to offer their program a second time. Take advantage of this Encore opportunity!

Experiential marketing has played a critical role in the success of products and brands your students use every day. Join the NACS Business Development Committee Members as they share experiential marketing successes from their stores and ideas on how to integrate this type of marketing into your store. This session is brought to you by the Business Development Committee.

Learn how to successfully merchandise "green" inside your store, and then promote them on campus at little or no cost. You might not know it, but you already posses all of the tools you need to run a profitable campaign.

The digital revolution is creating constant changes in both business models and course materials and other product categories. In turbulent times, information is your best preparation. In this session, you will hear the latest updates on developments in the digital content delivery arena. You also will learn the latest news on current initiatives NACS has underway related to preserving or enhancing the college store position in the delivery of course materials and digital content.

This isn't your parent's college store! Fashion is alive on campus and your store should be THE place to get it. It's time to redefine what's expected in the product mix and how the campus sees your store. This panel presentation will offer ideas and insight into changing your perception of fashion clothing, accessories, gifts, and other merchandise and your store's role in providing fashion to the campus. Presented by the NACS Retail Edge Committee.

Verbal Judo is about teaching people to speak and act professionally under pressure and during conflict. As store professionals more often are being asked to interact on campus and be active participants in activities outside the store, these skills are increasingly important to your success. In this Part 1 session, you will learn about the "Three Personalities" prevalent in U.S. society and to develop a "habit of mind" for more effectively interacting with and managing resistent minds and difficult personalities. You'll leave with tips on what NOT to say when trying to reduce conflict and resolve problems. And, most importantly, you'll gain a 5-step approach for generating voluntary compliance.

Verbal Judo Parts 1 and 2 are stand-alone sessions—you may attend one or both. Obviously, a more complete knowledge of the Verbal Judo skills will be gained by attending both Part 1 and Part 2.

Inventory is the heart of your business. How healthy is your heart? While we all think we are familiar with the basics of inventory management, do we see all of the connections between SKU's and financial analysis? Alternative concepts, techniques, and formulas to improve turnover, revenue growth, and gross margin will be shared.

In this program you will examine how bookstores, like other businesses, are best operated within a system of financial controls that allow you to predict performance and then measure outcomes against those predictions. Special attention is paid to the control of cash flow and the information needed to obtain an operating line of credit. Through the use of a series of Excel worksheets, you will be shown how to integrate such a system into your store operations.

The sale of snacks, grab-and-go foods, and other convenience amd grocery items continues to pick up pace on many campuses. And while convenience stores have been on campuses for many years, there are new models and fresh ideas emerging all the time. During this session you will gain insight and ideas on convenience and grocery store operations from several campus implementations. In addition, you will get an overview of the new Marketplace concept at University of California-San Diego.

Join us as we help you get out of your store and make more money. University life offers great activities and your opportunity for exciting sales and amazing store public relations. Explore successful experiences in off-site sales from Arizona Sate University and learn step-by-step instructions on how to implement your own off-site sales scaled to your particular store/school situation. This session is brought to you by the NACS Business Development Committee.

Selling bargain books (remainders) is an essential part of a successful general book department. It drives sales and profits and makes customers very, very happy. This session will serve as an introduction to bargain books. Learn what they are; how to buy, merchandise, market, and sell them; what financial expectations you should have; and how to avoid common mistakes. Compare notes with colleagues to unlock the secrets to success with bargain books!

Looking for a way to spice up your windows and add something different to your displays? Then join some of the creative minds from the 2007 Dynamic Display Contest to find out the methods behind their success. You'll hear about where to find ideas for your next display, how to use displays to strengthen relationships with other campus departments, and how to work with limited space and small budgets. An annual favorite at CAMEX, this year's session will inspire you regardless of store size or visual merchandising resources.

Who says research results aren't sexy?! This session will turn you on...to the results of a national college student shopping survey recently conducted by NACS Collegiate Research Services and sponsored by the NACS Foundation. Hear the key findings from NACS research staff, including data on students’ preferred sales promotions and an unveiling of hot new items students say they would like to purchase from their college store. Then learn how to put this research to work in your store with ideas from college store colleagues from two participating survey campuses.

Leverage what is special about your area, campus, and students to create a store that stands apart from the rest. That's how to make sure your store gets noticed and return customers. Learn how it's done and how to pick product and create displays to make your store an asset to your campus. Then reap the rewards of improved campus image, greater customer satisfaction, and increased sales!

Starting a rental program involves much thought and preparation. Join your colleagues from newer rental or partial rental schools as they give a brief description of their programs, including the pros and cons, the cost in running a rental program, and the students' perceptions.

Verbal Judo is about teaching people to speak and act professionally under pressure and during conflict. As store professionals more often are being asked to interact on campus and be active participants in activities outside the store, these skills are increasingly important to your success. In Verbal Judo Part 2, you will learn the 1st and 2nd Truths of communicating effectively: Active listening and Understanding the psychology of roles. You will leave with an strategy to help ensure effective communication and probelm solving.

Verbal Judo Parts 1 and 2 are stand-alone sessions—you may attend one or both. Obviously, a more complete knowledge of the Verbal Judo skills will be gained by attending both Part 1 and Part 2.

Always new, always fresh, this session explores how college stores can translate hot trends into hot sales. The latest fashion imprints, cool school supplies, color and technology all converge to influence what's hot for back-to-school 2009.

This presentation will take an interactive, multi-faceted approach to some of the most important aspects of small store retailing. Ron Bond is the author of Retail in Detail which has sold over 20,000 copies. Ron uses many illustrations, visuals, and humor drawn from his thirty-plus years of experience in retailing and management to engage attendees in the learning process. This session is brought to you by the Small Stores Committee.

So you think you can't celebrate? Yes, you can! What you choose to celebrate says a lot about you and your organization. Celebrations at work help solidify and promote your culture, re-energize your staff, and build an effective team. Take advantage of this sharing of strategies that you can use to engage and motivate your most important investment—your people!

In order to make hot topics at CAMEX 2009 accessible to more attendees, the 2009 CAMEX Program Committee invites you to attend this Encore Presentation. The committee selected five sessions that they thought would be most popular with attendees and the presenters have agreed to offer their program a second time. Take advantage of this Encore opportunity!

Join us as we help you get out of your store and make more money. University life offers great activities and your opportunity for exciting sales and amazing store public relations. Explore successful experiences in off-site sales from Arizona Sate University and learn step-by-step instructions on how to implement your own off-site sales scaled to your particular store/school situation. This session is brought to you by the NACS Business Development Committee.

Add new dimension and emotion to your sales floor by taking inexpensive flea market finds and turning them into one of a kind alternative fixtures and merchandising units. Before and after photos of how college stores can incorporate everyday items as fixtures will be shown.

With the advent of social media, Social Media Marketing seeks to achieve branding and marketing communication goals through participation in various social media networks such as Facebook, MySpace, YouTube, and Flickr. By attending this presentation, you will explore which tools are most effective for your social media marketing campaigns. In addition, you'll learn what will enact a "call to action" with your student body and how to stay connected to this ever-changing demographic.

Increasing sales in the college store requires more than "business as usual." It's time to mix things up! In this idea-packed session, you learn about great new products, how to source them, and the events and sales that helped them fly out of the store. Gain ideas on merchandise categories, promotions, campus partnerships, and making money along the way. Presented by the NACS Retail Edge Committee.

Faculty loyalty and support is essential to the success of college stores. What is your store doing to initiate a positive and informative relationship with new faculty members before they ever teach their first class on your campus? This session will take you step by step through the process of creating a successful New Faculty Orientation event. Handouts will include sample invitation letters and other pertinent information.

This session offers owners and managers from off-campus stores an opportunity to share challenges and success stories. It is your time to discuss the range of unique industry issues of particular importance to you. You will gain ideas on how to strengthen campus and community relationships and trade effective practices for running a more profitable business. This session is hosted by the NACS Privately Owned Stores Committee.

The ultimate goal of retailing is to bring together supply and demand—providing customers the right product at the right time in the right place. But with competition and the proliferation of products and choices, retailers must do more. Retail shoppability is the capacity to transform customer needs and desires into purchases. And this session is your key to the top 10 ways to achieve maximum shoppability. Join Dr. Raymond Burke for this insightful journey beyond the average store and into the practices of the world's best.

Higher education is placing increasing value on self assessment and accountability for operations. With or without external motivation, self-assessment and operational improvement is key to an organization's long-term health and effectiveness. NACS joined and has worked with the Council for the Advancement of Standards in Higher Education (CAS) to create Professional Standards for Auxiliary Services functional areas (including college stores). In this session, you will learn about self assessment, the CAS Standards, and how these tools and practices can be used to strengthen your store's operation and outcomes.

In early May, 2008 a group of college stores challenged each other to raise their sales of general books by 4%. How are you doing with your general books this year? What are the keys to success and profitability in this category? Which new merchandise and promotions can help make your store a destination? What small things might add big value to the bottom line? Are there new services that can make your store a more valuable partner in the campus community? Whether you participated in the challenge or not, join us for a free-flowing exchange of ideas and learn more about other stores' experiments and successes (and even failures)! This session is presented by the NACS General Book Committee.

Get out there and see what's happening in retail! This is your opportunity to sharpen your retailing and visual merchandising skills through an immersive and engaging learning tour program. You will start with a working lunch—learning what to look for from an industry expert. Then the group takes the "competitive shopping" assignments to "The Ultimate Shopping Experience"—Orange County's South Coast Plaza. About 20 minutes south of the Anaheim Convention Center, this retail venue offers a superb learning lab to critique displays, gather tips on visuals, and hone your understanding of lighting, store layout, and customer service. You will have the chance to visit some of the top retailers for 18-25 year old consumers: Abercrombie & Fitch, American Eagle Outfitters, Apple Store, Aveda, Club Monaco, Diesel, H&M, NikeStore, and PUMA. Finally, you will return to the Convention Center to debrief and discuss lessons learned.

This tour is limited to 50 participants; pre-registration is required. Sorry, onsite registration not permitted.
Member Fee: $55, Non-member Fee: $85; fee includes program facilitation, transportation to The South Coast Plaza from the Convention Center, and lunch.

With books sold in more and more outlets each year, college bookstores are finding new and innovative ways to distinguish themselves from the competition. One of the most effective tools to set yourself apart is offering a schedule of compelling events. In this session, you'll review an event preparation checklist and learn what makes a killer event.

Competition is everywhere and there is a shortlist of things that can spell success or failure for every retailer: merchandise management, visual presentation, and customer service and sales. Where do you rank on these criteria? Determining what you will carry, for whom, and how to sell it to them is the bedrock of your merchandising strategy. And in this session, Fashion Institute of Design and Merchandising (FIDM) faculty and fashion industry veteran JoAnn Jack shares her insight into innovative branding, merchandise analysis and planning, and inventory controls. Together, she will help you understand the components of a successful merchandising strategy, its importance, and how to develop a strategy for your store.

In order to make hot topics at CAMEX 2009 accessible to more attendees, the 2009 CAMEX Program Committee invites you to attend this Encore Presentation. The committee selected five sessions that they thought would be most popular with attendees and the presenters have agreed to offer their program a second time. Take advantage of this Encore opportunity!

Increasing sales in the college store requires more than "business as usual." It's time to mix things up! In this idea-packed session, you learn about great new products, how to source them, and the events and sales that helped them fly out of the store. Gain ideas on merchandise categories, promotions, campus partnerships, and making money along the way. Presented by the NACS Retail Edge Committee.

Although we've been hearing about ebooks for years, it's only recently, it seems, that a stabilization in the format wars has occurred and allowed the college bookstore to sell ebooks. Coursesmart and Cafescribe have emerged as the two most likely platforms for the sale of ebooks. Learn from three industry professionals who have participated in ebook pilot programs in different ways and what kinds of challenges they face selling this new format. This session is brought to you by the NACS Course Materials Committee.

One of the most valuable opportunities at CAMEX is the ability to meet and network with your colleagues. This roundtable discussion will focus on general merchandising issues and trends in the K-12 school store market, including topics on apparel, supplies, and gift item sales.

Experiential marketing has played a critical role in the success of products and brands your students use every day. Join the NACS Business Development Committee Members as they share experiential marketing successes from their stores and ideas on how to integrate this type of marketing into your store. This session is brought to you by the Business Development Committee.

The Health Science Group presents a panel of current students that will discuss factors that influence their purchasing decisions. You will hear about how they utilize the products they purchase and how they decide where to purchase the products they need. Bring your questions for this interactive discussion. This session is brought to you by the NACS Health Science Stores Steering Committee.

Get thinking about and moving towards the next step in your career in the college store! What do managers really do all day? How did they acquire the skills they need to get that first management job? Identify the skills and capabilities you already have and learn how and where to find the professional development you need to become a successful store manager.

Details for this session will be posted as soon as they become available.

Does your faculty refer students to the Internet for their books? How are online sales impacting your bottom line? Is your enrollment up or down? Are you invited to new student orientations? How can you become the center of campus activity? Are you having success with any new merchandise categories? We invite you to join with your colleagues from other two-year schools for a lively give-and-take. This is your opportunity to discuss the unique issues of particular importance to you. Be sure to come prepared with your toughest questions along with any effective strategies you’ve developed, to share with others! This roundtable session is presented by the NACS Community College Stores Committee.

Learn how to promote a store brand that resonates with your campus, no matter its size or culture. We'll go beyond talking up the success stories. Discover how important core values are in sustaining your store's brand. You'll leave this session with strategies for cultivating your own store's brand identity. This presentation is brought to you buy the Marketing and Branding Committee.

By working closely with college, university, a licensing administrator, or licensing organization representatives, the college store can be sure that the products they stock with licensed names and emblems follow school policies, while providing the right mix of desirable products for the store's customers. This session will discuss the current state of affairs, challenges, solutions, and where licensing is going in today's college store retail market.

In order to make hot topics at CAMEX 2009 accessible to more attendees, the 2009 CAMEX Program Committee invites you to attend this Encore Presentation. The committee selected five sessions that they thought would be most popular with attendees and the presenters have agreed to offer their program a second time. Take advantage of this Encore opportunity!

Learn how to successfully merchandise "green" inside your store, and then promote them on campus at little or no cost. You might not know it, but you already posses all of the tools you need to run a profitable campaign.

With rising prices, new technology, and potential legislation hovering ever-present, working in the college textbook industry has never been more challenging. Yet, thousands of dedicated industry professionals continue to do so successfully and with much enthusiasm. This is your chance to gather and share your ideas with your peers. This IE will engage the full group to face fears and discuss best business practices in changing times. Among the possible topics to discus: faculty relations, return policies, customer relations, online competition, and the future of textbooks. Idea Exchanges are only as good as the contributions that each participant brings to the table. So bring your best ideas to share and share alike! This session is brought to you by the NACS Course Materials Committee.

This IE will address issues, ideas, and solutions related to identifying skills and hiring and retaining talent. Idea Exchanges are only as good as the contributions that each participant brings to the table. So bring your best ideas to share and share alike!

This IE will address issues, ideas, and solutions related to store promotions, sales, and events. These are the activities that are going to bring in new customers, re-energize existing customers, and add vitality to your store's retail environment. Idea Exchanges are only as good as the contributions that each participant brings to the table. So bring your best ideas to share and share alike!

This IE will address providing experiences through campus retailing and the related issues, ideas, and solutions. Idea Exchanges are only as good as the contributions that each participant brings to the table. So bring your best ideas on how you make shopping in your store an engaging and unique retail shopping experience for your customers.

Money's tight and your store hasn't been updated for a decade! What can you do to spruce things up without breaking the bank? Well, this IE is intended as economic relief for your store's makeover needs. The session will address issues, ideas, and solutions related to renovation and improvements for $250 or less. Idea Exchanges are only as good as the contributions that each participant brings to the table. So bring your best ideas to share and share alike!

This IE will address issues, ideas, and solutions to winning over faculty, staff, and helicopter parents. Idea Exchanges are only as good as the contributions that each participant brings to the table. So bring your best ideas to share and share alike!

One of the most valuable opportunities at CAMEX is the ability to meet and network with your colleagues. This roundtable discussion will focus on textbook issues and trends, including e-Texts, and laptop introduction into the K-12 school store market.

See what college bookstores are doing differently today to keep up with the ever changing consumer demand and administration's requirements. During this session you will see real life examples of cutting-edge retail concepts in college bookstores. Hear from UVM Bookstore Director, Jay Menninger, regarding his new bookstore’s retail concepts, and the success it has brought. As well, see freshly emerging college bookstore retail concepts which are on the drawing board and approved for construction. Whether you are building a new store, renovating an existing one, or looking for fresh ideas to apply, you will not want to miss this session.

Join a panel of experts from health science publishers and booksellers to learn the latest trends in digital content being utilized in medicine, nursing and allied health. You will learn about the the types of digital content being used by students and how you can incorporate selling strategies to capitalize on digital content. Come find out how to be proactive with your approach to digital content and lessen future implications for your store.

The landscape of health science education is changing rapidly. The ultimate goal of health science professionals is to create an environment in which faculty, students, and the community look to us first as the source for products and services. What are you doing in your store to address declining book sales? What methods can we use to increase traffic in our stores, and win back some of the business lost to students’ online purchases of books, medical equipment, computer hardware and software? Based on the results of the most recent Health Science Stores Survey, this session will explore the trends impacting our industry today. Join us with your questions, answers, and input as we identify strategies for surviving (and even thriving) into the future.